Complaints and noticesComplaints and notices, out of the group chat.
Residents raise an issue in the app, the committee sees it and tracks it, and important notices reach everyone instead of getting lost between forwards.
When everything lives in one chat
Complaints, notices, payments and forwards all sit in one scroll. A real emergency gets the same attention as a good morning sticker, and a complaint can be buried within minutes. Nobody can say who took responsibility, or whether the issue was ever fixed.
A proper process for complaints
In LivEazy, a resident raises a complaint in the owner app. The committee sees it on the dashboard, updates its status and closes it when it is resolved. The resident can see progress, and the society keeps a history of what was reported and what was done.
Notices work the same way. The committee posts a notice once and it reaches residents in the app, in a place built for it, away from the chat noise.
Everything this covers in LivEazy.
Raise a complaint in a tap
Residents report issues from the owner app.
Status you can follow
See whether a complaint is open, in progress or resolved.
Notices that get seen
Official updates sit apart from chat and forwards.
History for the committee
A record of every issue and how it was handled.
Common questions
Does this replace our WhatsApp group?
Residents can still chat however they like. LivEazy gives complaints and official notices their own place so they do not get lost.
Can residents see the status of their complaint?
Yes. They can follow it in the owner app until it is resolved.
More from LivEazy
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